FAQ

Order & Shipping

How long does shipping take?
Total delivery time is 9–11 business days (2 business days processing + 7–9 business days shipping). Orders placed before 2:00 PM PST on a business day begin processing the same day.

Do you offer free shipping?
Yes — free shipping on all US orders, no minimum.

Do you ship internationally?
Not at this time. We currently ship to all 50 US states only. We don't ship to PO boxes or APO/FPO addresses.

How do I track my order?
You'll get an order confirmation email right away, and a separate email with your tracking number once your order ships. Tracking info may take 1–2 business days to update after shipment.

Can I change or cancel my order?
You can cancel anytime before your order ships. To update a shipping address, contact us within 12 hours of placing your order — once it's in transit, we can no longer make changes.

Returns & Warranty

What's your return policy?
30-day return window from delivery. See our full Return Policy for details.

What does the 1-year warranty cover?
Manufacturing defects are covered for a full year after purchase.

What if my order arrives damaged?
Refuse the delivery if it's visibly damaged and contact us right away at support@wurkbuilt.com. If it was delivered without you present, reach out within 5 days of delivery confirmation with photos — claims after that window can't be processed.

Payment

What payment methods do you accept?
All major credit/debit cards and other checkout options available at checkout.

Company & Quality

How do you make sure the stand holds up over time?
Every stand is checked for quality before it ships, and it's backed by our 1-year warranty against manufacturing defects — so if something's not right, we make it right.

Still have a question?
Reach out anytime at our contact page or email support@wurkbuilt.com — we'll get back to you as soon as we can.