Refund policy

Wurk Built™ Return & Warranty Policy

Policy Snapshot

  • 30-Day Evaluation: You have 30 days from delivery to request a return.

  • Remorse Returns: Subject to a 10% handling fee (based on total order value); customer covers return shipping.

  • Wurk Built Errors (Defects/Damage): Covered 100% by us. No fees, free replacements.

  • 1-Year Warranty: Every stand is backed by a 1-year guarantee against mechanical defects.

30-Day Return Window

We engineer our stands for permanent setups. If it doesn't meet your workflow requirements, you have 30 days from the date of delivery to request a return.

To be eligible for a return, the stand must be unused, structurally intact, and returned in its original packaging with all included hardware (e.g., hex wrenches). Items showing heavy wear, unauthorized modifications, or missing parts will not be accepted. Note: Bulk orders (Team Setups) purchased solely for short-term evaluation or exhibition are non-returnable.

Return Shipping & Handling Fees

  • Changed your mind (Remorse): You are responsible for the return shipping costs. A flat 10% handling fee (based on total order value) will be deducted from your final refund. Example: If your total order value was $99, your refund after the handling fee will be $89.10.

  • Our Error (Defective or Incorrect Item): No handling fee. We cover all replacement shipping costs.

Exchanges

Free exchanges apply strictly to confirmed manufacturing defects or incorrect shipments. If you wish to exchange an item for a different variant (e.g., color) due to personal preference, this falls under our standard remorse policy. You will need to process a standard return (subject to return shipping and the 10% handling fee) and place a new order.

Replacements

We issue replacements only for items confirmed to have manufacturing defects, shipping-related damage, or fulfillment errors. To authorize a replacement, we require visual verification. Be prepared to provide clear photos, videos, and your order tracking information to support your claim.

How to Initiate a Return, Exchange, or Replacement

Do not ship items back without authorization. To start the process, email support@wurkbuilt.com with your order number. We will provide a specific Return Merchandise Authorization (RMA) and the designated shipping address. Wurk Built operates direct-to-consumer; no physical drop-offs are accepted.

1-Year Technical Warranty Every Wurk Built workstation stand is guaranteed against manufacturing and mechanical defects for 1 year from the date of delivery. If a continuous lock fails or a joint loses structural integrity, we will repair or replace the unit at no cost to you. Exclusions: This warranty does not cover normal cosmetic wear, accidental damage, or issues arising from loading the stand beyond its 11 lbs rated capacity.

To file a warranty claim, email support@wurkbuilt.com with your order number, a brief description of the mechanical failure, and clear photos/videos of the issue.

Transit Damage

Inspect your package immediately upon delivery. If your stand arrives damaged or defective, email us within 7 days of receipt with photo evidence. Claims submitted outside this 7-day window will require additional verification.

Refund Processing

Once your return is received and inspected at our facility, we will notify you of the approval status. Approved refunds are routed back to your original payment method within 7–14 business days. Please note that original outbound shipping costs are non-refundable. If your refund has not posted after 14 days, please contact us directly at support@wurkbuilt.com so we can trace the transaction with our payment gateway.

Contact Information

Wurk Built 1209 Mountain Rd Pl NE Ste N, Albuquerque, NM 87110

Email: support@wurkbuilt.com 

Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST